Communicate with your Guests in the method and language that is convenient for them- with over 10 options, ranging from regular text messaging (SMS), to Whatsapp, Facebook Messenger, WeChat, Line and more, all integrated into one easy to use platform. Additionally, support your Team to have flawless communication internally with their own messaging system within KYC.
Monitor all Guest and Internal Team Requests from Desktop or Mobile, all the relevant information you need, at your fingertips, live in real time. From regular Requests to deliver extra towels to repeating Requests for long-stay Guests, Front Office needing their printer fixed or Chef needing Engineering to fix the oven, all your Requests easily managed with multi-image capability and full history tracking.
Easily manage all your Housekeeping Operations via desktop or mobile, from breaking your house (Room Assignments) to watching live updates as RAs turn rooms from Dirty to Clean, to fully customized Inspections and full profiles of every single room. RAs have a modern, easy to use mobile version, to manage their Room boards, make Requests and report Lost & Found items.
One of the most challenging areas of every hotel- how do you organize a regular schedule of Maintenance to ensure your hotel's most valuable assets, whether HVAC or boilers or swimming pool are kept in pristine condition? KYC's Engineering Operations platform offers a comprehensive collection of tools that empower your Engineering team to work like a well oiled machine. From Preventative Maintenance of Rooms to daily maintenance of boiler rooms to weekly checks on elevators, from desktop to mobile, KYC supports a seamless workflow between your Engineers and your property.
Serving Guests is of course our primary duty and KYC's comprehensive platform empowers your Concierge team to easily create and manage Itineraries for your Guests, whether it's making one-off restaurant reservations or a full list of activities and experiences throughout your Guests' stay. Multiple types of views allows different Concierge team members to work seamlessly together without compromising on their preferred workflow, all while allowing the entire Hotel team across departments to have access to the same information at the same time, live.
KYC eliminates long communication waiting time and siloes between your Front Desk team and Housekeeping team. Empower your Front Desk team with live, real time updates throughout your "house" as Housekeeping updates their activities through the day. Front Desk team members will also be able to anticipate which VIPs are checking in today easily and greet your Guests in their manner of preference. Eliminate unnecessary wait times for your Guests when checking in by allowing Front Desk to rapidly and easily notify Guests that their rooms are ready.
In a post-Covid world, shifting away from paper to touchless menus and mobile In Room Dining ordering is no longer a nice to have. Empower your F&B team to easily and rapidly create, manage and change Menu offerings whether for IRD or for in Restaurant QR code ordering. Never again worry about reaching out to your tech developers or some external situation in order to simply update menu items, pricing or availability. It's all right here at your fingertips.
Keeping your property, employees and Guests safe is of paramount importance. Whether it's creating comprehensive Incident Reports that allow for rich content including Witness information, law enforcement information, image and document uploads or Property Security Walkthroughs with checkpoint management, KYC's Security Operations ensures you have the tools required to keep Operations as safe as possible.